Refund & Cancellation Policy

Effective Date: 1st December 2024

Thank you for choosing Tusker Digital Media (“we,” “our,” or “us”) for your SEO services. This Refunds and Cancellation Policy outlines the conditions, processes, and timeframes for cancellations and refunds of services purchased from our website, tuskerdigitalmedia.com.

We strive to maintain transparency and fairness for both parties while ensuring clarity about our service-related commitments.

1. Services Covered by This Policy

This policy applies to all SEO service packages offered by Tusker Digital Media. Since these are customized, non-tangible services, refunds and cancellations are subject to the specific terms outlined below.

2. Cancellation Policy

A. How to Initiate a Cancellation

You can request a cancellation by:

  • Emailing us at avinashlingam11@gmail.com
  • Providing the following details in your email:
    • Name
    • Service package purchased
    • Reason for cancellation

B. Cancellation Timeframes

  1. Before Service Commencement:
    • You may cancel at no charge if the request is made within 48 hours of purchase and before any work has begun.
  2. After Service Commencement:
    • If work has already started, cancellations will not be eligible for a full refund. However, we will provide a partial refund based on the work completed and associated costs incurred.

3. Refund Policy

A. Eligibility for Refunds

Refunds are only issued in the following circumstances:

  • The cancellation request is submitted within 48 hours of purchase and no work has started.
  • We are unable to deliver the services as promised due to unforeseen circumstances on our end.

B. Conditions for Partial Refunds

Partial refunds may be granted under the following conditions:

  1. The service has commenced but not completed.
  2. A prorated calculation of the work completed and costs incurred will determine the refund amount.

C. Non-Refundable Cases

No refunds will be issued if:

  • The service has been fully delivered.
  • Delays or interruptions occur due to client-side issues (e.g., non-cooperation, failure to provide necessary information).
  • Refund requests are made beyond 30 days from the date of purchase.

4. Refund Process

  1. Initiating Refund Requests:
    Send your refund request to avinashlingam11@gmail.com with:
    • Your full name
    • Service package details
    • Reason for the refund request
  2. Processing Time:
    • Eligible refunds will be processed within 7–10 business days of approval.
  3. Mode of Refund:
    • Refunds will be issued using the original payment method unless agreed otherwise.
  4. Processing Fees:
    • Any processing or transaction fees incurred (e.g., bank fees, payment gateway charges) will be deducted from the refund amount.

5. Additional Costs

Customers may incur additional fees or costs under the following circumstances:

  1. Early Termination: Cancellation of long-term contracts before the agreed duration may include early termination fees as specified in the service agreement.
  2. Customized Services: For services involving extensive customization, refunds may exclude costs associated with preparation or consultation.

6. Changes to This Policy

Tusker Digital Media reserves the right to modify or update this policy at any time. Any changes will be posted on our website with a revised effective date.

7. Contact Information

For further questions or to initiate cancellations or refunds, please contact us at:

By purchasing our services, you agree to the terms outlined in this Refunds and Cancellation Policy.